Privacy
Privacy policy
What data the site collects, why, where it goes and how you exercise your rights.
Who processes the data
The controller is Akvila d.o.o. Podgorica, Gavra Vukovića bb, 81000 Podgorica, Montenegro. Contact for questions about your data: office@akvila.me, +382 67 338 777.
The form on this site sends your inquiry through the service of the Schule partner network (schule.co.me). That service is run by Schule d.o.o. Podgorica: it processes a building inquiry for Akvila as a processor and forwards it to Akvila by email, and it receives and handles a real estate project inquiry itself (office@schule.co.me). Every inquiry is recorded in the inquiry register.
What data we collect
Through the form: name, email, phone and building address if you give them, the type of inquiry and the message. The inquiry also carries the page it was sent from, the first page of your visit to this site, campaign tags from the address (utm parameters and gclid, if any), the language and the time of sending. The browser keeps the first page and campaign tags only until you close the tab (sessionStorage).
Through visit measurement, only with your consent: pages visited, device and browser type and approximate location, without names or contact details.
Cookies and measurement
The site uses Google Analytics only if you choose “Accept” in the banner. Until you choose, or if you choose “Essential only”, Google's script is not loaded and Google receives nothing from this site. We do not use advertising cookies.
We store your choice in your browser (localStorage, key akvila_consent). You can withdraw or change your consent at any time: the “Cookie settings” link at the foot of every page or the button below.
Why we use it and the legal basis
We use the data from an inquiry to reply, to deal with the matter you wrote about and to keep a record of inquiries. The legal basis is your request and, for residents of a building we manage, the building management contract. We do not sell the data and do not use it for advertising.
We use visit measurement to see which pages are useful. The legal basis is your consent, which you can withdraw at any time.
Where the data goes
An inquiry about a building (residents, faults, management, legal matters of a building) is received by Akvila d.o.o. Podgorica (office@akvila.me). An inquiry about a real estate project is received by Schule d.o.o. Podgorica (office@schule.co.me), which handles those inquiries. Inquiries are read only by authorised persons of the two companies. Every inquiry also goes into the inquiry register. Processors: Schule d.o.o. Podgorica (inquiry service), Cloudflare (website hosting, form processing and a backup copy of the inquiry), Resend (sending the inquiry email), Notion (inquiry register) and Google (Analytics, only with consent).
Cloudflare, Resend, Notion and Google are US companies and may also process data in the United States. The transfer relies on the safeguards in their data processing terms: for Cloudflare, Resend and Google, the EU-U.S. Data Privacy Framework (European Commission adequacy decision 2023/1795) and the European Commission standard contractual clauses; for Notion, the standard contractual clauses. Transfers out of Montenegro are governed by Articles 41 and 42 of the Law on Personal Data Protection (Official Gazette of Montenegro 79/08, 70/09, 44/12, 22/17 and 77/24).
If you write to us on WhatsApp, the message is processed by WhatsApp (Meta) under its own terms.
How long we keep it
Inquiries that do not lead to working together are deleted within 12 months. Data of residents of a building we manage is kept while the building management contract lasts and for 12 months after it ends. A project inquiry is kept while that relationship lasts, or as long as the law requires for business records. The backup copy in the inquiry service deletes itself after 180 days.
For a project inquiry, the personal status link (Schule Dosije) is valid for 12 months; only the inquiry number, language and type are kept with it, without names or contact details.
Your rights
You can ask for access to your data, its correction or deletion, object to processing and withdraw consent to measurement. Send your request to office@akvila.me.
If you believe your rights have been infringed, you can submit a request for the protection of your rights to the Agency for Personal Data Protection and Free Access to Information of Montenegro.